CC’s Smoke and Vape: Return Policy
Here at CC’s Smoke and Vape we always strive to make your experience out of this world. It is our goal to always show the utmost care and consideration with any purchases made in-store or on our website. With the nature of the products we carry returns and refunds only based on the specific situations listed below. Please be aware: All products must be UNOPENED and UNUSED upon return for an exchange or refund. If we receive an opened or used product the refund will not be processed.
All purchases in store are final sale and customers are encouraged to test the product on site to make sure there are no defects.
We will accept unwanted items purchased online. It must be unopened, unused, show no signs of damage, and be sealed in the original packaging. It must also be within 7 days of delivery. If your item meets all the requirements, please reach out to start the return process.
All of our products are carefully inspected before being shipped. Upon delivery, please inspect your items for any damage. If there is any damage, please reach out to start the refund/exchange process as soon as possible. All products must be unopened and unused to be eligible for any refunds or exchanges. Items may be returned to our retail location or be shipped back to us at no further cost to you. If shipped back, once we receive the item, your corrected product will be shipped back within 48 hours.
In the event that you are sent the incorrect item please reach out to start the exchange process immediately so this can be quickly resolved. Products must be unopened and unused to be eligible for a refund or exchange. Items may be returned to our retail location or be shipped back to us at no further cost to you. If shipped back, once we receive the item, your corrected product will be shipped back within 48 hours.
Address: 345 N US-27 Somerset, KY 42503